Holiday Cottage Collection
Terms & Conditions
Cottage Collection Booking Terms & Conditions
When you make a booking with us you are confirming that you and every Holidaymaker understands, agrees and accepts these terms and conditions. Please read them carefully.
1. Contract and Booking
Therefore, when you make a booking through us the contract to occupy the Property is between you and St Mellion Estate.
Bookings cannot be accepted from persons under 18 years of age.
The Properties are not meant to be used as “party houses”, and group bookings, including for stag and hen dos, may not be allowed unless special arrangements (including the possible requirement for a safety deposit) are pre-agreed at time of enquiry / booking.
No bookings are valid until confirmed by us in writing (including by email).
2. Deposits and Balance Payments
When making a booking you will be required to pay a 25% non refundable deposit to us which will be clearly identified as part of the overall price you pay.
If you make a booking more than 4 weeks before the holiday date you will be required to pay a Deposit when making the booking and the balance will be due no later than 4 weeks before the holiday is due to start.
If you make a booking within 4 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking.
We reserve the right to cancel your holiday and re-let any holiday where any payment due is more than 7 days’ late. In these circumstances you will not be entitled to any refund.
The Deposit is non-refundable unless we are unable to accept the booking at the Property, due to situations beyond our control.
3. Guest Cancellations
If you cancel prior to the holiday arrival date you may be due a partial refund.
The refund will depend on the amount of notice you give us before the holiday start date.
Refund’s will be calculated as follows:
- 30 or less days’ notice – No refund due
- More than 31 days’ notice – your liability to pay the balance will be waived, however, the Deposit will not be refunded.
If a refund is due we will aim to return the applicable amount within 10 working days of cancellation.
4. Holidaymakers’ responsibilities
You will ensure that you and all Holidaymakers will:
- act responsibly and carefully whilst at the Property, abiding by any property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday;
- report any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted);
- not smoke at the Property nor allow anyone else to smoke at the Property;
- not allow more than the maximum number of people or pets to stay at the Property as stated at time of booking
- at all times comply with any applicable laws and local or Government guidance, and ensure that no Holidaymaker or their guests (if allowed at the Property) or pets (if allowed at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance;
- not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time;
- treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards an Owner, any member of their team, any member of the community in which the Property is situated, or any of our employees, directors, consultants or other party acting on our behalf;
- secure the Property (including all windows and doors) whenever leaving the Property.
We will be entitled to make a reasonable charge where Holidaymakers have failed to comply with these responsibilities. In serious cases, Holidaymakers may have to leave the Property early without any compensation or refund.
5. Hotel’s responsibilities
We will ensure that:
- the Property is cleaned and ready for the Holidaymakers by the stated arrival date and time
- suitable arrangements are made for you to access the Property
- we treat all Holidaymakers with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any Holidaymaker at their Property
- be easily contacted via Hotel Reception
- we, and the Property, comply with all applicable laws and regulations (including health and safety regulations)
- adequate liability insurance is in place in respect of the Holidaymakers’ stay
- all Holidaymakers will have exclusive access to the Property for the duration of the holiday (although all Holidaymakers will allow the Hotel or any representative, access to the Property if reasonably required).
6. Keys
Keys to be collected from Main Hotel Reception and returned on departure date by 10am. Failure to comply and any missing/lost keys will result in a £50 lost key charge to the credit card on file.
7. Pets
Dogs are only allowed within Specific “Dog Friendly Cottages”, pre agreed at time of booking (at an additional charge of £20 per dog (£35 per dog in Watson Cottage), per stay/per week) Maximum 2 dogs per property.
Registered assistance dogs are allowed in all Properties. You must notify us of the intended presence of any assistance dogs, with evidence of registration, prior to making a booking.
If any Holidaymaker has an allergy to dogs, please be aware that we can not guarantee that a dog has not stayed in a particular Property. Neither can we accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
The following dog terms apply:
- Dogs must be under strict control at all times while in or at the Property
- Dogs are not allowed into the Hotel complex, or have access to any of the Golf Course areas
- Any fouling must be cleared up without delay
- The dog owner must bring the dog's bed or basket for sleeping in
- Dogs must not be left alone in or at the Property or elsewhere at any time
- Dogs must not lie on beds or furnishings, and hair must be cleared up before departing
- Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges
- Young dogs (e.g. puppies less than 6 months’ old) must be declared to us at the time of booking and authorised by us
- You will be liable for any damage caused by any Holidaymakers’ dogs. Any damage is to be reported immediately. Any additional cleaning required, that may incur an additional charge, will be at our discretion.
If you break these terms, we may notify you that you have broken these terms and may cancel the booking and ask that the Holidaymakers leave the Property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.
8. EV Charging
We offer 6 Instavolt EV Charging Stations onsite. These are located in the main car park. EV charging is not permitted in our holiday cottages or hotel rooms.
9. VAT
All prices quoted include VAT
10. Literature
We have compiled the information on our website as accurately as possible. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility. We make every effort to ensure that our Property details are accurate and that the pricing and availability of our Property is correct. Mistakes may occur from time to time, and we reserve the right to rectify errors (including any pricing errors) within 5 business days of you making your booking. We reserve the right to allocate or change any named cottage within the specific booking requirement up until your arrival stay date.
11. Complaints procedure
If you have any complaint concerning a Property, the matter should be taken up with our Reception Team. We will then do our best to resolve your complaint, where possible. It is important to raise any complaint while you are still at the Property.
12. Limitation of Liabilities and Legal – Please pay particular attention to this section
The contract to occupy the Property is made on the basis that the Property is to be occupied by the Holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions).
When making a booking, you acknowledge on behalf of all Holidaymakers that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
Once you have made a booking there is no “cooling off” period as the contract you have made is for accommodation services for a specific period of performance.
We accept no responsibility for personal injury to, or death of, Holidaymakers or anyone they invite to the Property, or loss of or consequential loss or damage to their property, or for other matters over which we have no control. If you fail to comply with these terms and conditions you will be liable (only) for losses which are a foreseeable consequence of the failure to comply with the applicable terms. Losses are foreseeable where they were contemplated by you at the time you made the booking. Nothing in these terms and conditions will limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation. Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.